A call centre is important in putting a human face and touch to a company. It helps the company to reach out and connect with the customer.
A goal without a plan is only a wish. If you want to be serious about achieving your goals, better have them in your consciousness and work out the steps to achieve them.
We can always look at the unfortunate incidents that happened to us and drown in self pity. Or we can look around more intently and ask what we still have, and count our blessings. In the end, it’s your mindset that matters.
It turns out that my friend was doing a background check on someone whom I worked with before. That led to a conversation lasting about half an hour over the person, the work attitude and whether this person would be a suitable fit for the workplace my friend is in.
It was meant to be a simple proposal: three options to solve an IT system issue. The problem was clearly defined from my point of view. Unfortunately my boss didn’t think so.