His worldview is not complicated. His ideas are not complex. He thinks working in McDonald's is sufficient to provide for all his future needs and wants. That troubled me.
I was speechless. Where is the concept of customer centricity? Why charge for a request to change SIM card size, if new SIM cards come in different sizes for the customer to choose from today?
It turns out that my friend was doing a background check on someone whom I worked with before. That led to a conversation lasting about half an hour over the person, the work attitude and whether this person would be a suitable fit for the workplace my friend is in.
The team had amassed a good amount of data over the years, and made use of some of it for reporting. The data collected was extensive, ranging from the start of the process till the end of it.
It was meant to be a simple proposal: three options to solve an IT system issue. The problem was clearly defined from my point of view. Unfortunately my boss didn’t think so.